There is more to working on someone's home than just what you do. Quality, cost and timeliness are only part of the job. How the customer feels they were treated is an equal part of the home renovation experience. The highest compliment a contractor can receive from a client is to be invited back to do additional work on their home. At RO, we pride ourselves on the fact that we have gotten invited to do just that from several of our customers. Here is a sampling of what they have to say:
"I have waited a year before sending this letter to insure that the work done on the house indeed made the house waterproof. This November could not have been a better test on the quality of your work and it passed with flying colors. In spite of very high winds and pounding rain, there were no leaks.
The same job was done about 10 years ago by an island contractor with a reputation for quality work. Within a month, leaks developed and in spike of multiple calls were never successfully repaired. I especially would like to commend the work done by Joe and Duane. They could not have been more professional.
I would not hesitate recommending you as a contractor."
Gary, December 2015
"We love our new shower stall. The final tile work, the door and glass panel, the fixtures all came together. We did wonder if it would ever end!
We are grateful for your generous offer to tile the kitchen backsplash and stunned to see a reduction in our final payment. We appreciate your attention to customer service. Hope to work with you again."
Bob and Carol, July 2015
"Thanks for the great job with our deck - what an improvement!"
Chris, June 2014
"Thank you for the time you spend working with my clients and their various needs & questions. I truly appreciate it. I am very grateful to you for your honesty and availability. It is a pleasure working with you."
Island Realtor, June 2013
"I like how you deal with my clients, your efficient responses, how you make yourself available and your pricing is reasonable and does not gouge folks. The clients I have referred you to also report back similar responses to me."
Island Real Estate Broker, July 2013
"Once again, you and your great guys did a wonderful job for us. I am still amazed that my gorgeous, new bathroom is there every day when I wake up. It's too good to be true and I keep waiting for it to disappear! See you for our next remodel! THANK YOU SO MUCH."
Maria and Rich, June 2013
"The $40,000 rehab project only took a month to complete on schedule and right on the money. A big thanks goes out to our island contractor Jim Schmidt and his crew at RO Enterprises for all their work."
The Vashon Household Word 2012 Annual Report
Jim - "I just wanted to say thanks for the fine job you and your team are doing - very professional, fine work and friendly. We appreciate it!"
John Koriath and Katherine True
"Just thought you might like to know we had our framing inspection yesterday on the new garage at our house on Bates Road. Your work passed with flying colors.
Also, I had Victor Petrehus of Red Wire Electric do the wiring in the new garage. (He came over a few weeks ago and also did some rewiring inside the house.) Thought I'd also mention that we are entirely pleased with his work and with the cost. He was great to work with and did a super job. We greatly appreciate your referring us to him."
"I don't know if I would have made it through without the guidance, knowledge of pro's and con's and honesty about cost and timelines. The difficult choices were made easier due to Jim's calm, straightforward approach. The timeframe was exactly what Jim said it would be."
"My wife and I highly recommend Jim Schmidt and RO Enterprises for residential and remodel work. They respond promptly and are reachable by phone within a matter of hours; estimates of needed work and materials are detailed; time estimates are accurate and reliable; cost estimates are reliable and below local contractors; and most importantly, work is complete on schedule and with in budget."
Gary Gray & Laura Wishik
"RO did a great job. They managed the project responsibly, cleaned up after themselves and were always very considerate of our time, our space, our budget and our well-being. Every single decision was thoughtfully made. RO did a fabulous job keeping the site clean and safe throughout the process. The project was completed in a timely manner. When Jim said he was going to be there, he was. He worked very hard to keep the project on track."
Teresa and Shane Carew
"Jim explained options when we discovered things we had not known before that could have added to the cost."
"Jim made and later honored a cost estimates for each change, and we knew at any point in the project what additional expenses to expect. We requested a lot of changes after the project had started. It speaks for Jim's planning and scheduling skills that he was able to accommodate all changes and still managed to complete the project on the day he had originally agreed to."
Robert and Caroline Redlich
"I was very pleased with the work and perhaps of the greater importance, your communications with me throughout the project. The pictures, Emails, ect., were very clear and concise."
"We want to thank you for the great work you and your team did on the office remodel. We're so happy that we chose you to do the work for us. It was timely, high quality, workmanship, and we are very pleased. Putting up the wall in the back office has worked out so well for us. We will have other projects in the future, but for now, we want to say a big Thank you."
Ronda Clark & Don Jalka